AI drafts your review replies. You just approve.
Connected to Google Business Profile, new reviews are collected automatically. AI drafts a reply in the review's own language, in your brand voice — and a person always approves before anything is published. Speed and quality, together.
- Google Business Profile integration
- Multilingual reply drafts
- Human approval before publishing
Are review replies always slipping down the list?
Reviews drive footfall, yet replying keeps losing to daily operations. The more locations and languages you run, the heavier it gets.
Replies can't keep up
New reviews arrive every day, but replies only happen when someone finds a spare hour. Weeks can pass unnoticed.
The language barrier
Only a few people can write a natural reply in English or the local language — and the load piles onto them.
Inconsistent quality
Tone varies by location and staff member, so the brand never sounds like one voice.
No visibility
Which reviews are answered and which aren't? Without an overview, missed replies go unseen.
Collect to publish, automated — with a human checkpoint.
The same five-step pipeline we show on the home page, wired into your daily operations.
Collect reviews
Connected to Google Business Profile, new reviews are pulled in automatically — every location in one place.
AI drafts
Vertex AI drafts a reply from your brand tone guide and reply examples, matched to the review's language, rating and content.
Human review
Approve the draft as-is or tweak a line. A person always checks for factual errors or anything off-brand before it goes out.
Schedule & publish
Approved replies are scheduled and published, with Slack notifications so the whole team sees the status.
Analyze
A dashboard tracks reply rates and rating trends — and shows at a glance where responses are falling behind.
This is not "let AI handle everything." Nothing is published without a person's approval.
Built to run safely in production, not as a demo.
We ship the working system — the parts you'd otherwise need an engineering team for.
Google Business Profile integration
Review collection and reply publishing via the official API, supporting multi-location, multi-account setups.
Tone control with Vertex AI
Drafts are generated from your brand tone guide and past reply examples, adapted to each review's rating and content.
Credentials stay server-side
API keys and tokens are managed on Cloud Run with least-privilege access — no secrets in the browser.
Slack alerts & dashboard
New, awaiting-approval and published statuses are visible in Slack and a dashboard, so nothing slips.
What an engagement delivers.
We don't hand over a tool and leave — we stay until the routine sticks.
The full reply pipeline
Collect → AI draft → human approval → scheduled publishing → analytics, built end to end.
Brand tone setup
Your voice, configured into the AI from reply examples and guidelines — adjustable per location.
An approval workflow
Review and approve from Slack, in a flow that keeps working when staff change.
An analytics dashboard
Reply rates, rating trends and per-language breakdowns, turned into next actions.
Operations documentation
How to change settings and what to do when something breaks — ready to hand over internally.
Ongoing support
Tuning after launch, and adding locations as you grow.
Ready to fix review replies for good?
Tell us your locations and how you handle reviews today, and we'll propose the right setup. Start with a free consultation.